Costco is known for offering discounted products, including hot tubs. While their lower prices may seem appealing, it’s essential to consider quality, durability, warranty, and service before making a purchase. Let’s take a closer look at Costco hot tubs and why they may not be the best long-term investment.
Costco Hot Tub Quality
Costco sells two brands of hot tubs: Evolution and Aquaterra.
- Evolution Spas are manufactured by Strong Spas, a well-known brand based in Pennsylvania.
- Aquaterra Spas are made by Watkins Wellness, the world’s largest hot tub manufacturer.
Despite these reputable manufacturers, both brands are exclusively produced for Costco under different names. This allows manufacturers to create lower-cost models that differ from those sold through independent hot tub dealers.
The question is: If these manufacturers are known for quality, why do they sell different hot tubs under exclusive names at Costco? The answer lies in cost-cutting measures that significantly impact the tub’s performance and longevity.
Drawbacks of Costco Hot Tubs
Lower Quality Build
Hot tubs sold at dealerships are built to higher standards than those at Costco. To meet Costco’s low price point, manufacturers reduce quality in key areas.
Insufficient Insulation
A hot tub’s insulation is crucial for maintaining water temperature and reducing energy costs.
- Costco hot tubs use perimeter insulation, which includes 1.5-2 inches of insulation in the tub’s walls. This can cause:
- Heat loss, increasing energy consumption.
- Overheating of internal components, reducing motor lifespan.
- Weaker structural support, leads to excess vibration and faster wear on parts.
Comparison:
- A poorly insulated hot tub may cost $100/month in electricity, while a well-insulated tub costs only $50/month.
- Spending $2,000 more upfront for a well-insulated model could save $50/month—paying for itself in just over three years while also extending the tub’s lifespan.
Cheap Plumbing & Components
- Manifolds & Diverter Valves: Costco hot tubs use a single manifold with 70-80 plumbing points, increasing the likelihood of leaks and costly repairs.
- Hose Connection Issues: These tubs rely on a glue-only connection, making them prone to leaks due to vibration. High-quality hot tubs use glued and clamped hoses for better durability.
Costco Hot Tub Delivery: A Hassle for Buyers
Unlike hot tub dealers that provide professional installation, Costco’s “curbside delivery” means:
- The hot tub is left at your curb or driveway—you must arrange transportation to its final location.
- With hot tubs weighing 100 to 800 lbs, moving them is challenging and costly.
- Any damage during transport is your responsibility—potentially voiding the warranty.
When buying from a dealership:
- Your hot tub is delivered & placed where it belongs.
- Experts advise on setup, placement, and maintenance.
Warranty Concerns
While Costco provides a 6-month return policy, its hot tub warranties are limited compared to those offered by dealers.
Warranty limitations:
- Labor costs are often not covered.
- Improper maintenance, alterations or incorrect installation can void the warranty.
- You must deal directly with the manufacturer, often leading to slow service and frustration.
Purchasing from a hot tub dealer ensures:
- A stronger warranty with better coverage.
- On-site setup to prevent accidental voiding of the warranty.
Lack of Customer Service & Support
- Costco’s customer service does not specialize in hot tubs and will redirect you to the manufacturer.
- Many buyers report long wait times for service.
- Manufacturers may only send replacement parts, requiring you to handle repairs yourself.
Dealership Benefits:
- Professional installation, maintenance, and repair services.
- Access to spa experts who can troubleshoot issues and provide hands-on support.
Online-Only Shopping: No Hands-On Experience
Buying a hot tub is a significant investment, and one of the biggest downsides to purchasing from Costco is not being able to see or try the hot tub in person before buying.
At a hot tub dealership:
- You can see, touch, and even sit in different models.
- A knowledgeable salesperson helps compare features and find the best fit.
- You get personalized recommendations based on your needs and space.
With Costco, you miss out on all of these benefits.
Costco Hot Tubs: The One Advantage
The main benefit of buying from Costco is the price.
- Entry-level models: $2,000 – $5,000
- Larger, feature-rich models: $5,000 – $10,000
- Dealer-sold hot tubs: $3,000 – $20,000+
Costco keeps prices lower by:
- Selling in bulk and accepting lower profit margins.
- Offering only basic models with fewer features and lower-quality materials.
Final Thoughts: Should You Buy a Costco Hot Tub?
While Costco hot tubs cost less upfront, the hidden costs—higher energy bills, frequent repairs, lack of service, and poor insulation—can end up costing you more in the long run.
If you want a high-quality hot tub with expert setup, strong warranty coverage, and professional service, buy from a hot tub dealer like Mile High Hot Tubs.
Ready to invest in a quality hot tub? Contact Mile High Hot Tubs today for the best selection, service, and long-term value!
Call us at 720-500-2521 or visit our showroom!
